Dear mail2web LIVE Customer,


We have some very important changes that will affect your account that we want to let you know about. We're very glad that you've found your mail2web LIVE account useful. It has always been our intention to provide high quality and affordable Exchange solutions, and we have done our best to keep the mail2web LIVE service free over the years. However due to our planned upgrade to Exchange 2007 and to changes in our licensing agreements with Microsoft, there will be some changes to your service.

If you no longer want to keep your account, do nothing and it will be cancelled on May 1, 2009. If you want to keep your account, please read on...

Choose Your New Plan

If you want to keep your account active, you will be required to log into the Control Panel before May 1, 2009 and choose the new plan you would like to upgrade to. Here are the available options:

Our new free service is called mail2web LIVE Basic and includes an ad-free Outlook Web Access 2007. Please note that the ActiveSync and BlackBerry services are not supported with mail2web LIVE Basic.

The new Exchange 2007 version of mail2web LIVE will be available for $4.95/month and will include Outlook Web Access 2007, ActiveSync, POP3, IMAP4 and SMTP Service and more. We are also offering a 60-Day Free Trial of this service that includes ActiveSync, allowing you to try out the new platform before you commit to buying!

Our new mail2web LIVE Pro service will provide full access and include all the mail2web LIVE features plus a free copy of Outlook 2007 or Entourage 2008 as well as the MAPI access and RPC over HTTPS service required to configure the account in Outlook. The new mail2web LIVE Pro service is available for $9.95/month and we are offering a 60-Day Free Trial with full functionality!
Update Your Settings

Before you choose your migration options and your account is scheduled for upgrade, please note that the web address for Outlook Web Access will be changing to:

https://ex7.mail2web.com/live/

You can start using this right away! After your migration is complete the old address may not work, so please update your bookmarks or favorites now. And if you are using ActiveSync or have configured your account in your iPhone, Windows Mobile device or on any other device that supports ActiveSync or RoadSync, we suggest updating your settings immediately:

Browse to https://support.mail2web.com and log in with your email address and password.
Under Active Free Services click on mail2web LIVE.
Click GO to the right of the account you want to access.
Click on Migration Instructions. Here you will find instructions for various configurations.
Get Started Now!

You can get started right away with your account upgrade by reviewing your Migration Instructions and Choosing Your New Plan. Just log into https://support.myhosting.com and click on mail2web LIVE under Active Free Services!


If you have more questions, please continue reading...

Why are you discontinuing FREE ActiveSync?
Our free mail2web LIVE service with ActiveSync based on Microsoft Exchange 2003 was a very popular service, and we're glad that we were able to provide this for so many years. We have done our best to maintain the service and the platform for as long as possible. However we remain committed to offering the latest and greatest services to our customers, and in order to do that the best way is to upgrade our platform to Microsoft Exchange 2007. And unfortunately due to some licensing changes that come along with Microsoft Exchange 2007, we're no longer able to provide ActiveSync for free.

Will there still be a free service?
We are still committed to providing a free version of mail2web LIVE, and as such will be launching our new mail2web LIVE Basic service which includes a vastly improved Outlook Web Access. Also, the mail2web LIVE Basic service will be completely ad-free!

Can I synchronize my mobile device with mail2web LIVE Basic?
No. Unfortunately the ActiveSync Service, BlackBerry Add-On and RoadSync Add-On are not supported with the mail2web LIVE Basic service, and therefore you will be unable to synchronize your mobile device. We recommend that users who require this try our free 60-Day Trial of the new mail2web LIVE service.

Why should I stay with mail2web.com?
We certainly hope you will! We appreciate that you've found the service useful for as long as we've offered it. One of our primary commitments is to serve our paying customers to the best of our ability, and we feel that the free mail2web LIVE Basic service still offers value for those users that need it. And for users who need ActiveSync, our hope is that you find the monthly fee to be satisfactory along with all the service improvements that come with Exchange 2007.

Why do I have to upgrade if I'm happy with my current service?
Unfortunately, due to a number of changes we are unable to maintain any existing users on our Exchange 2003 platform. We apologize for any inconvenience and hope that you will find value in our new Exchange 2007 based services.

I'm ready to go! What can I do to get started?
If you are choosing to migrate to our new mail2web LIVE services, you will need to log into your control panel and confirm your upgrade. You can do this by visiting this web address and log in with your email address and password. Then click on the Click here to migrate your account link to get started. Please note that your account will be queued for immediate migration, so make sure you update your settings first!

If you have any additional questions or comments, we welcome you to contact us at live@mail2web.com. Thank you for choosing mail2web.com!

Best Regards,

mail2web.com Customer Support
live@mail2web.com

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